What do I do if I need to make a luggage claim?
When you notice your luggage is missing, damaged, or pilfered, make sure to report it to the airline at the airport within 4 hours of the arrival of your flight. In order to process your claim quickly, please complete and enclose the following documentation:
- Property Irregularity Report (PIR)
- A copy of your travel ticket and luggage tag Checked-in luggage receipt if any
- A detailed list of the missing luggage items Receipts of the contents of the luggage
- A copy of the MCO of declaration of value, if made, and in the case where excess baggage was paid.
What weight do you allow for my check in luggage?
Your checked in luggage consists of weighed items and bags that are approved and will not be accessible to you during flight. Only hand luggage will be accepted for infants.
IMPORTANT - Due to the Covid-19, all our flights are temporarily suspended