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Got Questions? We’ve Got Answers!

Whether you’re curious about our services, need help with booking, or just want to know more, our FAQ section has you covered. We’ve gathered the most common questions and provided clear, straightforward answers to keep you informed and confident on your journey with us.
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What do I do if I have lost my ticket?
Make sure to contact our staff at the airport on your travel date. They will be happy to print another ticket for you.If you want or need to verify your electronic ticket number or booking reference, contact any of our offices, provide your name and flight details and we will resend your reference numbers to the original email address in the booking.
If I want to reschedule my booking, how would I go about it? Are there penalties?
Yes, you can reschedule your booking by contacting the reservations office or your local Cronos Air office. However, a penalty fee may be charged for rescheduling of flights.
Does my booking confirmation indicate what class of travel I am booked in?
Yes, your booking confirmation will state the class of travel you are booked under.
Can I change a flight date, time or route?
Any change will depend on your ticket restrictions. Kindly refer to the fare conditions that come along with your booking.
Can I travel if the visa pages in my passport are almost all used up?
We advise that before you book a flight, consult the relevant country’s immigration office because each individual country has its set of regulations concerning passport requirements. These regulations may however be revised from time to time but it would be advisable to leave some pages blank in your passport as a precaution measure.
What are the visa requirements for my trip?
Visa requirements are constantly being reviewed by authorities concerned. It is advisable to contact the embassy or consulate of the country you are visiting (and transit point if applicable).
Can I still travel if my passport is due to expire soon?
Your passport should be valid for at least 6 months from the date of your intended travel.
Up to what time can I check in?
Cronos Air check-in counters open 2 hours before departure for Domestic flights, 3 hours for Regional International flights.
Kindly present your passport and ticket together with anything else (company ID card or anything you were asked to bring along when booking) at check in.

Passengers should check-in for their flight prior to check-in closure time which is 45 minutes (for Domestic Flights), 75 minutes for Regional Flights before the scheduled departure time. There will be a prompt closure of check-in points at all airports due to standard policy which ensures our flights depart on time.

This policy to be strictly complied with. Please allow ample time for check-in completion.
What happens to passengers who do not show up at the Boarding Gate 20 minutes before scheduled time of departure?
Passengers who do not show up will be terminated from the flight. Passengers are required to show up at the boarding gate at least 20 minutes before departure.
How about security checks and profiling?
Your Passport, identification and visa validity are to be checked at the security desk before you approach the Boarding Gate. Profiling will be carried out at the Boarding gate.
What weight do you allow for my check in luggage?
Your checked in luggage consists of weighed items and bags that are approved and will not be accessible to you during flight. Only hand luggage will be accepted for infants.
What happens if I am late checking-in?
Your reservation will be terminated because you will be considered absent. You will have to contact our office to check if your reservation can be restored. The penalties and rules that apply depend on the fare class you have booked.
What do I do if I need to make a luggage claim?
When you notice your luggage is missing, damaged, or pilfered, make sure to report it to the airline at the airport within 4 hours of the arrival of your flight. In order to process your claim quickly, please complete and enclose the following documentation:


  • Property Irregularity Report (PIR)
  • A copy of your travel ticket and luggage tag Checked-in luggage receipt if any
  • A detailed list of the missing luggage items Receipts of the contents of the luggage
  • A copy of the MCO of declaration of value, if made, and in the case where excess baggage was paid.
What weight do you allow for my check in luggage?
Your checked in luggage consists of weighed items and bags that are approved and will not be accessible to you during flight. Only hand luggage will be accepted for infants.
Are there arrangements or assistance for special needs?
Yes, assistance for special needs (e.g requests for wheelchairs) are available. You must however make a request for it when booking and not less than 24 hours before your flight’s departure. For effective assistance please report to the airport at least 45 minutes before check-in closure time. You will find staff who will be happy to assist you.
What is Cronos’ policy on the carriage of unaccompanied minors?
Cronos Air agrees to carry unaccompanied minors from the age 5-12 years after completion, signature and receipt of the necessary forms by parent or guardian.
Is it possible to use a laptop on the plane?
Yes, laptops can be used on board our aircraft. However, this is only once the aircraft reaches cruising altitude. You will then need to obtain permission from the cabin crew to use your laptop.

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